Shipping policy
Shipping Regions:
We now offer worldwide shipping.
Shipping Costs for Australia:
- Standard postage flat rate - $10.95
- Express postage flat rate - $15.00
- FREE standard postage for orders over $150.00 Australia-wide
Dispatch Time:
We strive to process and dispatch all orders within 1-2 business days. During peak seasons or sales, please allow up to 3-4 business days for your order to be dispatched.
Delivery Times:
- Metropolitan Areas: 2-5 business days
- Regional Areas: 5-7 business days
- Remote Areas: Please allow up to 10 business days
- Express shipping 1-4 business days
Please note that these are estimated delivery times and actual delivery times may vary.
All domestic orders will be shipped as 'no signature on delivery' unless specified. Please leave a note at checkout if you would like your order to be shipped with a signature on delivery.
Shipping costs for international parcels:
Please see below which zone your country belongs to and the cost associated with that zone.
All parcel costs are for a maximum of 0.5kg.
Zone 1: New Zealand - $20.00 AUD
Zone 2: Asia Pacific - $25.00 AUD
Hong Kong SAR, Japan, Singapore, South Korea, Bangladesh, Cambodia, China, Cook Islands, Fiji, French Polynesia, India, Indonesia, Kiribati, Laos, Maldives, Nauru, Nepal, New Caledonia, Papua New Guinea, Philippines, Samoa, Solomon Islands, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, Vanuatu, Vietnam
Zone 3: USA & Canada - $30.00 AUD
United States of America & Canada
Zone 4: UK & Europe - $35.00 AUD
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Albania, Bosnia & Herzegovina, Brazil, Bulgaria, Cyprus, Estonia, Greece, Hungary, Iceland, Kosovo, Malta, Montenegro, Myanmar (Burma), Romania, Serbia, Slovakia, South Africa, Ukraine
Zone 5: Rest of the world - $40.00 AUD
Israel, Malaysia, United Arab Emirates, United States (Puerto Rico), Afghanistan, Algeria, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, British Virgin Islands, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Croatia, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eswatini, Ethiopia, Falkland Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Suriname, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe
Please note:
International customers are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for appropriate charges and rates on a package coming outside of your country.
Tracking Your Order:
Once your order has been dispatched, you will receive an email with your tracking information. You can use this information to monitor the progress of your shipment.
Damaged Goods:
If your order arrives damaged, please contact us at hello@trioandco.com.au. We will investigate the matter and arrange for a replacement or refund where appropriate.
Lost Goods:
Trio + Co. uses Australia Post for shipping parcels. If your parcel is missing or cannot be located, please contact us after you have contacted Australia Post. Although we are more than happy to assist you with liaising with Australia Post to help locate your parcel, we are not held liable if your parcel is not located.
Contact Us:
If you have any questions or concerns about our shipping policy, please do not hesitate to get in touch at hello@trioandco.com.au. Our customer service team is here to assist you.